Complaints
The Guardianship Tribunal welcomes feedback from clients and other interested parties and is committed to responding to all concerns and issues raised.
How to make a complaint
Complaints may be made about the Tribunal's administrative processes or the conduct of its staff.
In the first instance, discuss your concerns with the officer responsible for the case concerned. If your concerns relate to the conduct of that officer, talk to their supervisor.
If you cannot resolve your complaint with an officer, you may wish to put your complaint in writing. Complaints should be addressed to the Registrar of the Guardianship Tribunal, Locked Bag 9, Balmain, NSW, 2041.
Your complaint will be referred to the manager of the area to which your concerns relate. If your concerns relate to the conduct of a Tribunal Member or how a hearing was conducted, they will be referred to the Deputy President of the Tribunal.
You will receive a response in writing. The Tribunal aims to respond to all written complaints within 21 days. Occasionally, the nature of a complaint means that additional time is required to respond.
Complaints about a decision of the Tribunal
Concerns about the Tribunal's decisions are not handled via the complaints process. If you have a concern about a decision of the Tribunal and you are a party to the proceedings concerned, you may be able to appeal the decision to the Supreme Court or the Administrative Decisions Tribunal.
Please refer to our information on appeals if you are thinking of lodging an appeal.
Reviews
Concerns about how an order is working for a person with a disability may be best handled by an application to the Tribunal to review the order.
For further information, please refer to the reviews section of our website